FREQUENTLY ASKED ORDERING QUESTIONS
FAQ1: How may I PLACE AN ORDER?
A: I accept orders through our secure online shopping cart, by fax on a North Coast Music order form faxed to (414) 483-3344, by a scanned email attachment on a North Coast Music order form emailed to DOCTORVOX@aol.com, or by snail mail on a North Coast Music order form. Our mailing address is on the North Coast Music order form. I do not accept orders by phone.
You can download a faxable or mailable order North Coast Music order form if you wish by clicking here. (Adobe Acrobat file - 33k). If you prefer to print an order form direct from the North Coast Music website, click here.
FAQ2: What FORMS OF PAYMENT do you accept?
A: I accept VISA and MasterCard credit or debit cards, Discover and American Express credit cards, and United States Postal Service Money Orders.
I do not accept Paypal, money orders other than those from the US Postal Service, direct wire transfers into our bank account, and I do not accept either cashier's or personal checks.
FAQ3: Your SHOPPING CART DOESN'T SEEM TO WORK for me. Why is that?
A: The shopping cart will not work if you entered the North Coast Music web site from a link or through a search engine such as Google. You must pass through our main index page in the website to turn the shopping cart on. The answer to your problem may be very simple. Just click here to reenter the North Coast Music website and try again.
Although this is rare, some MacIntosh operating systems do not work with our shopping cart. If you do not have a friend that will let you order on a Windows based computer, we can offer you a faxable order form to place an order at North Coast Music. You can download a faxable order form if you wish by clicking here.
FAQ4: I am trying to purchase something from North Coast Music using the shopping cart but the transaction keeps coming up as "DECLINED." What is wrong?
A: When you read that an online purchase has been "DECLINED," this means that your credit card company, not North Coast Music, is declining the purchase. This happens, most frequently, for two reasons. The most common reason is that your credit card company is denying the purchase to defend you from the possibility of the fraudulent use of your credit card. The solution is simple. You may need to call the "800" number on the back of your credit card to authorize the purchase.
The other possibility involves the use of DEBIT CARDS, especially on more major purchases. Most debit cards will not allow you to charge more than $1000 per day.
FAQ5: What is your PHONE NUMBER?
A: I am a one man operation at North Coast Music, I do not have staff to answer the phone, sorry. I will respond promptly by email, even on weekends and holidays whenever possible.
FAQ6: How are SHIPPING COSTS calculated?
A: Continental US (CONUS) Shipments: Each item in the North Coast Music web site shows the cost of CONUS shipping and handling. On orders of multiple items, the total of these shipping and handling costs accumulate.
In some cases, North Coast Music absorbs the shipping cost on a "high ticket" item (usually an amp or a guitar) as a part of our discount price offering. When a customer places an order that combines an item that has such "free shipping" with other items that do not offer free shipping (such as a guitar strap or amp cover), the shipping costs for the cover, strap, or other item, will still apply. Only the published "free shipping" item will have free shipping.
Export Shipping, including Alaska and Hawaii: Please click here to receive an export shipping quote.
FAQ7: Does North Coast Music offer reduced or WHOLESALE PRICING FOR REPAIR SHOPS or retailers?
A: I am not allowed, through my manufacturing license with Vox, to offer wholesale prices on replacement parts or to set up alternate channels of retail distribution.
FAQ11: Is your online order system SECURE?
A: You can shop at www.northcoastmusic.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. There are three online pages that lead to checking out an order at North Coast Music. The third page (the page where you actually enter your credit card information) is linked directly to Authorize.net.
The Authorize.Net Payment Gateway adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. North Coast Music (Barking Dog Productions) is also registered with the Authorize.Net Verified Merchant Seal program.
Click here if none of these FAQs answers my ordering question.
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